Conflict management from OPP® training

Managing conflict using the TKI

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Overview

This one-day course will equip you with a practical framework and skills that you can use straight away positively to resolve conflict in a variety of situations with individuals and teams. You will be able to use the Thomas-Kilmann Mode Instrument, the most researched and the world's best-selling conflict assessment tool, immediately.

Benefits to you and your organisation

• Immediately acquire the skills to assess and respond to conflict – personally or in teams
• Learn how to use conflict to achieve positive outcomes as a result
• Get five practical, situation-specific approaches for dealing with conflict effectively
• Increase your awareness of your own and others' conflict styles
• Gain practice in using the Thomas-Kilmann Conflict Mode Instrument’s five different conflict modes

 Content

• Perceptions about conflict in the workplace
• Five main conflict modes, based on the TKI
• Exercises to easily identify different approaches to conflict
• Skills to analyse team conflict modes in your role as a leader
• Success stories about managing conflict

Prerequisites

There are no prerequisites to attend this workshop.